Policies & Terms of Service


Return Policy: Returns are accepted within 30 days of purchase. Returns must be authorized in advance. Returned items must be unused and in perfect condition to be returned. Please send items back by insured mail with a copy of your receipt. Shipping charges will not be reimbursed. Email us at retail@phoenixsf.com to begin the return process. 

Shipping Policy: Shipping costs are flat-rate, based on weight and packages are shipped via USPS: Standard 0-5lbs - $12 Heavy Goods 5-25lbs - $20 Extra Large Packages 25-50lbs - $35. For international shipping, please call us to inquire. Orders ship within 2-3 days, expedited shipping is available upon request - just call us and we will see what we can do, (415) 776-1380. 

For Privacy and Security Policies click here
Phoenix Hotel

601 Eddy Street
San Francisco, CA 94109

(415 ) 776-1380