Policies & Terms of Service

Return Policy:  All sale items, swimwear, and personal care items are final sale. Returns are accepted within 30 days of purchase. Returns must be authorized in advance. Returned items must be unused and in perfect condition to be returned. Please send items back by insured mail with a copy of your receipt. Shipping charges will not be reimbursed. Email us at info@phoenixsf.com to begin the return process. 
Shipping Policy: Shipping costs are flat-rate, based on weight and packages are shipped via USPS: Standard 0-5lbs - $12 Heavy Goods 5-25lbs - $20 Extra Large Packages 25-50lbs - $35. Orders ship within 2-3 days, expedited shipping is available upon request - just call us and we will see what we can do, (415) 776-1380.  For international shipping, please call or email us to inquire. International customers will be responsible for paying the duty fees + taxes. 
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